Refund Policy
Last Updated: July 2026. Please read our guidelines regarding booking refunds, listing payments, and service resolution timelines.
1. Policy Overview
At The SPA Near Me, we are committed to providing transparent and fair financial policies for both our guests and partner wellness establishments. This Refund Policy outlines the terms under which refunds may be requested, processed, or denied for services booked or listed on our platform.
2. Refund Eligibility Criteria
You are eligible for a full or partial refund under the following verified conditions:
- Timely Cancellations: Cancellations made at least 24 hours prior to the scheduled spa appointment time.
- Partner Spa Unavailability: If the spa partner cancels your appointment or is unable to honor the booking due to facility downtime.
- Service Discrepancy: Duplicate charges or incorrect billing processed during checkout.
3. Non-Refundable Conditions
Refunds will not be issued under the following circumstances:
- Late cancellations requested less than 2 hours before appointment time or unannounced no-shows.
- Services that have already been rendered or completed by the spa facility.
- Promotional gift vouchers, flash discount packages, or special event passes.
4. Processing Timelines
Approved refunds will be credited back to your original payment method (Credit/Debit Card, UPI, or Net Banking) within 5 to 7 business days depending on your banking provider's processing schedule.